Return Policy

๐Ÿงบ Returns, Exchanges & Refunds

At auvirelkijโ„ข, every order is prepared with care. Still, we understand that a product may not always be the perfect fit.

Not completely satisfied? No worriesโ€”you may request an eligible return within 180 days of receiving your order.

โœจ Our 180-Day Return Promise

To qualify for a return, the product must generally be:

  • Unused and in its original condition

  • Free from damage, stains, odors, or signs of wear

  • Returned with all original accessories and components

  • Accompanied by the original tags, which must remain attached

  • Sent back within 180 days of confirmed delivery

Where available, please include the original packaging and order invoice.

Once the returned merchandise has been received and approved, an eligible refund will normally be issued to the original payment method within 7 business days.

You may also choose an eligible exchange or store credit where those options are available. Nice and simple! ๐ŸŒค๏ธ

๐Ÿช„ How to Start a Return

01 โ€” Send Us a Return Request

Before mailing anything back, contact our customer-care team at:

service@auvirelkij.com

Please include:

  • Your full name

  • Order number

  • Product name

  • Reason for the return or exchange

  • Clear photographs when the product arrived damaged, defective, or incorrect

Our team will review your request and provide the appropriate return instructions.

Please do not send an item to the companyโ€™s business address unless our support team specifically confirms that location in writing.

02 โ€” Prepare the Package Carefully ๐Ÿ“ฆ

Place the eligible merchandise securely inside suitable protective packaging.

Whenever possible, include:

  • The original invoice or packing slip

  • All product parts and accessories

  • Original labels and tags

  • Any return authorization details provided by our team

If the original shipping box is no longer available, please use a sturdy replacement package that follows the carrierโ€™s packing requirements.

Well, a little extra padding can make all the difference during the return journey. ๐Ÿซง

03 โ€” Attach the Shipping Label

Use the return label or shipping instructions provided by our support team, where applicable.

Before sealing the parcel:

  • Remove or completely cover old shipping labels

  • Make sure the return address is clearly visible

  • Secure all openings with durable packing tape

  • Keep a copy of the tracking number

Return shipping may be handled through an approved carrier such as:

  • USPS

  • UPS

  • FedEx

  • Another carrier specified in your return instructions

Whether a prepaid label is available may depend on the reason for the return, destination, and applicable store policy.

04 โ€” Drop Off and Keep Your Receipt ๐Ÿงพ

Take the sealed parcel to the authorized carrier location shown in your return instructions.

We strongly recommend keeping:

  • The shipping receipt

  • Tracking number

  • Drop-off confirmation

  • Photographs of the packaged return

A return is not considered received until tracking confirms delivery to the designated return facility.

๐Ÿ” Return Inspection

After your parcel arrives, our team will inspect the product to confirm that it meets the return requirements.

We will normally send an email acknowledging receipt of the package.

Inspection may include checking:

  • Product condition

  • Attached tags

  • Included accessories

  • Signs of use or damage

  • Order eligibility

  • Return authorization details

Please allow reasonable processing time after carrier delivery, especially during holidays or high-volume sales periods.

๐Ÿ’ณ Refund Options

Approved full-price merchandise may qualify for one of the following:

Original Payment Refund

The eligible amount is returned to the payment method used for the purchase.

Store Credit

A credit may be issued for use on a future auvirelkijโ„ข order.

Product Exchange

An eligible product may be exchanged for another available item or variant.

Refunds are generally initiated within 7 business days after the returned product has been received and approved.

Your bank or payment provider may require additional time to post the funds to your account. That part, unfortunately, is outside our direct control. โณ

๐Ÿงธ Exchanges

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer:

  • Another suitable variant

  • Store credit

  • A refund to the original payment method, when eligible

A replacement product may be shipped only after the original return has been received and inspected, unless our support team confirms another arrangement.

๐Ÿท๏ธ Discounted & Final-Sale Merchandise

Products clearly marked โ€œFinal Saleโ€ at the time of purchase are not eligible for return, refund, or exchange, except where required by applicable law.

Discounted items that are not specifically marked Final Sale may qualify for:

  • Exchange

  • Store credit

  • Another remedy described on the product page

Promotional conditions displayed during checkout may also apply.

So, please take a quick look at the product page before orderingโ€”especially during a special sale. ๐ŸŽ 

๐Ÿšซ Items That May Not Be Accepted

A return may be declined when:

  • The request is submitted after the 180-day period

  • The product shows signs of use or wear

  • Tags have been removed

  • Parts or accessories are missing

  • The item was damaged after delivery

  • The product is marked Final Sale

  • The parcel was sent without following the provided instructions

  • The returned item does not match the original order

Products returned in an unsuitable condition may be sent back to the customer, subject to applicable law and additional shipping charges.

๐Ÿ“ฏ Damaged, Defective or Incorrect Orders

Please contact us promptly when your order arrives:

  • Damaged

  • Defective

  • Incomplete

  • Different from the product ordered

Include clear photographs of:

  • The product

  • The shipping carton

  • The delivery label

  • The damaged or incorrect area

Please keep the original packaging until the matter has been reviewed.

Depending on the circumstances, we may offer an eligible replacement, refund, store credit, or another appropriate solution.

๐Ÿ“ฌ Need Return Assistance?

Hey, our customer-care team is here to help with return eligibility, exchange requests, refund updates, and delivery concerns. ๐ŸŒผ

Brand: auvirelkijโ„ข
Company: Newell Brands Inc.
Business Address: The Queen Building, 30-5 Concourse Pkwy, 8th Floor, Atlanta, GA 30328, United States
Telephone: +1 770-418-7000
Customer Service Email: service@auvirelkij.com

When contacting us, please include your order number and the email address used during checkout.

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